By Leyris Peña — Administrative Manager / Human Resources
A new field and a new learning process
When I arrived at Triple A Plaza, I did not imagine how much I would learn or how this experience would change me. I had spent many years working in telecommunications, a very different world from appliances and HVAC systems. At first, everything felt new and even overwhelming. With time, practice, and the team’s guidance, I discovered that each challenge was an opportunity to grow.
My role connects people, operations, and technical work
As Administrative Manager / Human Resources, my work brings together the human, operational, and technical sides of the company. My responsibilities include personnel management, following up with the technical team, preparing quotes, coordinating parts orders with manufacturers, and reviewing visit reports before they move to billing.
I also help make sure technicians have what they need and that the process flows from beginning to end. There are no two identical days. Each day brings something new to solve or improve, and that keeps my mind active.
Learning to organize busy days
Some days are intense. Managing my time and handling the stress that comes when several tasks accumulate have been among my biggest challenges. I have learned to organize myself, prioritize what matters, and stay calm so I can give my best.
Along the way, I have gained technical knowledge I never imagined having. I now understand more about HVAC systems, appliances, installation processes, and the needs of our customers. That has helped me grow professionally and feel more confident in my work.
The purpose behind the daily work
Working at Triple A Plaza has helped me discover my ability to adapt, learn, and lead. I feel grateful and proud to be part of a company that values honesty, quality, and each person’s effort.
When I see a project completed or a satisfied customer, I remember why the effort matters: my work contributes to other people’s comfort and confidence. For me, being part of Triple A Plaza is more than a job. It is a place where I have grown, learned, and strengthened my commitment to my work.
Learn more about the Triple A Plaza team and read Vanyeli’s account of administrative work for another perspective on the coordination behind the service.
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